Prolight + Sound tickets for visitors
The ticket you purchased for Prolight + Sound 2020 is not valid for 2021!
Also unredeemed ticket codes for this year’s event no longer apply to 2021.
The price you paid for your trade visitor ticket will be refunded to you automatically, via the channel you used to pay for it.
You do not have to do anything to obtain a refund if you purchased your ticket via the online ticket shop. Please do not open a PayPal dispute resolution process or make a complaint to your bank. These processes slow down the refund process. Additionally, there is no need for you to send us written notice.
Unfortunately, processing all refunds will take some time. Please accept our apologies for any inconvenience caused.
All other expenditures that have already been incurred (such as for accommodations, travel etc.) must be borne by the visitor.
If you have any further questions, please call +49 69 7575 – 0 or use our contact form.